Guest review - how to respond?

Answered!
Harvey6
Level 1
Bermuda

Guest review - how to respond?

Hello,

 

I have followed the instructions to respond to a review:

 

To respond to a review:

 

  1. Go to Edit Profile on airbnb.com
  2. Click Reviews
  3. Select Reviews About You
  4. Find the review you’d like to respond to and click Leave a Response

 

When I do this I can see no Leave a Response button to click!

 

What should I do?

 

I received this review yesterday.

1 Best Answer
Kristine139
Level 2
Pennsylvania, US

This is how I leave a response to a guests review:

 

- Go to ‘Inbox’ message area.

- Click on message section for the guest you’d like to leave a public response for.

- Click on ‘details’ (Top right)

- Click on ‘read review’

- Look to the right of where it says ‘public review’ and you will see ‘reply’

- Click ‘reply’ and write your response to their review in the message box.

 

FYI: I do this through the Airbnb phone app.

 

Hope that helps.

 

View Best Answer in original post

25 Replies 25

As of June 2020, this is the method to reply to review. Thanks Kristine. 

Kindly assist with simple step by step instructions of how I can respond to a review by a host.

 

Many thanks 

Goodness! Thank you so much!!😊 This was a hassle to find and I don't like the change. Was much easier to reply before.

Your post was so helpful! 
thank you so much....walked me right to it! 

Thank you - that's very helpful 🙂

Thank you!!!!!! This was so helpful! Finally know how to write reviews from my phone app! Thank you!! 😀

There should be an email from Airbnb after the guest leaves a review and a button to leave them feedback. 

Tessa48
Level 2
Cape Town, ZA

Same here! 

I went back into my regular email and found the email entitled "Read __'s review". Below their review in the email was an option to "Write a Response". Clicking on that led me to a Review page which included the option "Leave Public Review".

Sue2491
Level 1
England, United Kingdom

Are there updated details of how to respond to a review please? This one above no longer works

Many thanks