Guest review - how to respond?

[Harvey6]

Hello,

I have followed the instructions to respond to a review:

To respond to a review:

1. Go to Edit Profile on airbnb.com
2. Click Reviews
3. Select Reviews About You
4. Find the review you’d like to respond to and click Leave a Response

When I do this I can see no Leave a Response button to click!

What should I do?

I received this review yesterday.

[Kristine139 · Accepted solution]

This is how I leave a response to a guests review:

- Go to ‘Inbox’ message area.

- Click on message section for the guest you’d like to leave a public response for.

- Click on ‘details’ (Top right)

- Click on ‘read review’

- Look to the right of where it says ‘public review’ and you will see ‘reply’

- Click ‘reply’ and write your response to their review in the message box.

FYI: I do this through the Airbnb phone app.

Hope that helps.

[Nathan278]

As of June 2020, this is the method to reply to review. Thanks Kristine. 

[Lemmington0]

Kindly assist with simple step by step instructions of how I can respond to a review by a host.

Many thanks 

[Francesco1366]

@Lemmington0 

https://www.airbnb.com/help/article/32/can-i-remove-or-respond-to-a-review-i-disagree-with#:~:text=T...

[Elmer-And-Regina0]

Goodness! Thank you so much!!😊 This was a hassle to find and I don't like the change. Was much easier to reply before.

[Didi400]

Your post was so helpful! 
thank you so much....walked me right to it! 

[Michelle2638]

Thank you - that's very helpful 🙂

[Kerrie-and-Dougal0]

Thank you!!!!!! This was so helpful! Finally know how to write reviews from my phone app! Thank you!! 😀

[Kathleane0]

Sorry, ABnB won't let me delete this reply.

[Chris-and-Shelley0]

There should be an email from Airbnb after the guest leaves a review and a button to leave them feedback. 

[Tessa48]

Same here! 

[Diantha1]

I went back into my regular email and found the email entitled "Read __'s review". Below their review in the email was an option to "Write a Response". Clicking on that led me to a Review page which included the option "Leave Public Review".

[Sue2491]

Are there updated details of how to respond to a review please? This one above no longer works

Many thanks

[Rebecca]

Hey @Sue2491 👋

Great question and definitely time for an update if the process has changed recently. 

@Elena4354, @Amrita8 or @Tim3904 - I hope you don't mind me tagging you, but we need some support. Do you know how Sue can respond to a review please? Many thanks in advance. 🙏

[Tim3904]

@Sue2491 I haven't noticed or seen this change. I click on the read full review email and immediately gives me option to leave public response. Picture attached from just now.