Hi @Paul11121,
Yes, you're definitely not alone — many hosts have faced similar frustrations. It can feel incredibly unfair when a guest leaves a review that’s exaggerated, misleading, or completely untrue, and Airbnb still won’t remove it. Unfortunately, unless the review clearly violates Airbnb’s Review Policy (for example: discriminatory, irrelevant, or includes threats), they usually won’t take it down, even with evidence.
One thing that can help is writing a calm, professional public response to the review. This gives future guests your side of the story and helps preserve your reputation.
You can also:
Report the review through the Resolution Center and reference the specific parts of Airbnb’s policy you believe it violates.
Contact Airbnb Support directly, and if possible, speak to a supervisor to escalate the issue.
It's definitely one of the more challenging parts of hosting, but keep focusing on delivering great experiences — over time, consistent positive reviews will outweigh the occasional unfair one.
You’ve got a community here that understands what you’re going through — hang in there!
