Guest reviews

[Corran0]

is there a way to remove a incorrect and misleading review from a host? There was a weird situation where i booked one night but it somehow booked the next day despite me double checking. I had asked for the information earlier in the day and told him i would be arriving around 7pm that day. He gave the information but didn’t say anything about the reservation being the next day. When i arrived he said that they were full and then when i asked if there is a way i can get my money back since I wouldn’t be in the area for the next day (thinking i booked for the day i was there), he offered to pay me back. I wrote a very nice review for him considering the stressful situation for me, and he wrote a “guest not recommended” review and said that i demanded my money back when i asked if i am able to get my money back and if there even is a way. I’m afraid it’ll put a damper on my profile for later Airbnb use when it was a misunderstanding.

[Corran0]

I should clarify, he told me that i was booked for the next day after the refund availability time.

[Alexander2144]

Hello,

I understand how frustrating that situation must have been. On Airbnb, you generally cannot remove a review once it’s posted, but you can respond to it publicly to explain your side of the story. Keep your response professional and factual, clarifying that it was a misunderstanding about the reservation date and that you handled the situation politely.

Additionally, you can contact Airbnb support directly for assistance if you feel the review is misleading or violates their content policies. You can find more information and support options on the site.

[Bhumika]

Hi @Corran0 , I am sorry to hear of your experience. It looks like a misunderstanding on reading your above note. 

Have you reached out to Customer Support yet? If not, I am sharing this Help Centre article in case it helps you with the next steps : 👉 How-to Remove a review from a host or guest 👈  Do let us know how it goes!

Kind regards,