As much as I've spoken on this subject here, I actually have only had about three guests who displayed this type of behavior. The first was a woman some two years ago who brought her own vacuum cleaner, pulled our beds away from the wall, and wound up bending the bed frame pushing it back. She then complained that the mattress wasn't sitting right on the frame, which of course it wasn't because it was bent. We fixed it, but she said it wasn't sitting on the frame perfectly, yet her son talked her off the ledge and said to let it be. She admitted later she was OCD and had hotel like expectations for AirBNB but left a really nice review.
The second woman, not too long ago, I wrote about in another thread and drew a lot of fire from people who thought I was being vindictive towards her. The issue there was she was living in AirBNBs and, while she left a non-descript public review saying the stay was fine, gave three stars and sent private feedback slamming the house saying it was filthy. She also had made comments during her stay with me that she was highly critical of AirBNBs and had left the previous AirBNB a bad review because their dishes were not washed up to restaurant standards. She thankfully didn't say anything about our kitchen but admitted to pulling furniture away from walls in the bedrooms and claimed our bathroom was covered in grime and that she had used gloves to check on the tiles and behind pipes, etc. We inspected every area she mentioned and could find no evidence of what she talking about, except for one area which yes had not been dusted (it was behind a shelf in a corner of a public hallway). AirBNB actually changed her review from 3 stars to 4 after I called about it, since there was some evidence she might have been scrutinizing the house as part of a plan to ask for a refund.
The third woman just stayed with me recently and her comments actually led me to this question. She left halfway through her stay for unknown reasons but then sent several messages about how she owned a cleaning company and had (like the second woman) taken gloves to baseboards, corners, and behind furniture. She was especially critical of our bathroom, which made no sense since the day she arrived it had been deep cleaned by our housekeeper using industrial chemicals and, when I inspected it just 20 minutes before this guest's arrive, the bathroom was spotless and sparkling.
In all of these cases, I took their feedback seriously and investigated what they were telling me. One would think we might have problem with cleanliness, but three people out of 200 I guess I can live with. A common denominator with all of these cases (and I'm not being stereotypical, I'm just saying what it is) is that the guests were younger 20s-30s Caucasian women and, with the exception of the woman who had her son with her, they also were staying alone in the house and had experienced issues in other AirBNBs with cleanliness as well.
At present, I just don't take it personally since we are literally doing as much as possible with cleaning our rooms and 98% of the other guests have complimented us on how clean everything is.
