The guests booked a 28 nights stay, didn't show up on the check in day, scheduled 4 times their arrival times and didn’t show up. I was waiting for them until 2 am. They finally showed up 4 pm on night 2. They did a walk through of the listing with me, they didn’t like the fact that it’s a shared backyard and told us to cancel the reservation on their behalf. It’s clearly advertised in the listing that backyard is shared. Also, they wanted to host big dinners and the listing clearly states, no events/parties/visitors. They didn't stay and left. After calling airbnb, I found out that the guests have already informed airbnb that they left the accommodations and do not want to stay here but haven't cancelled the reservation yet. The calendar for this 28 nights stay has been booked and blocked since 3 weeks for this guest. I have been loosing all the reservations for this period. What shall I do in this matter? This is my first time experiencing this.
Thank you!