Guests showed up with baby.

John-And-Donette0
Level 2
White Bluff, TN

Guests showed up with baby.

 

How do you handle it when guests arrive in absolute defiance of your rules?    My rules clearly state no infants/children.  I had a guest show up today with an 8 month old. Because the child is still fairly immobile, I didn’t make an issue of it / but I will address it in the review as not observing our rules. 


Thanks in advance for your insight.

3 Replies 3
M199
Level 10
South Bruce Peninsula, Canada

@John-And-Donette0 

 

Our first ever booking was a gentleman and his fiancee. One year later, it's  now +1 and I am thrilled to have them back.  I was lucky that they booked last February, and gave me time to knit a custom crib blanket. Keep it in perspective.

M199
Level 10
South Bruce Peninsula, Canada

Oops, rebooked in February  2021 for October 2021.

Mike-And-Jane0
Top Contributor
England, United Kingdom

@John-And-Donette0 I am not sure your house rules can change the basic Airbnb rule that infants/children don't count. They should however be disclosed