Has Airbnb refused your referral bonus and not given any reason?

[Angela3358]

I referred a friend, encouraged them through the process and told them they'd receive a referees bonus as per Airbnbs terms. But then Airbnb declined to pay it out. They wont even tell her why, they just sent the terms. She was completely deflated. I tried to enquire further, but they dodged the issue again, saying as its in relation to her listing they couldn't tell me (even though Im the one that referred and they had made a representation to in regards to the bulk of the bonus). 

I dont believe it is good enough that they go back on their promise! 

[Bhumika · Accepted solution]

Hi @Angela3358 ,

I am sorry to hear that your referral didn't go as expected.

I just wanted to share these resources wherein it elaborates on Qualifying Reservations of referrals and Referral payment. I hope it helps!

[Chadia5]

What you’re doing with your answers is not helpful at all. You’re basically doing what Airbnb reps do when we ask them to pay us the referral bonus. Be vague.

[Heidy24]

Angela, the same exact thing has happened to me. It’s a complete scam. I’m a super host so my payout is large and Airbnb refuses to honor my referral let alone give me any sort of reason why I didn’t qualify.