The guest has left, but the reservation is still showing as active which doesn't make sense to me. They said (CS) they were going to cancel it on their end, but that hasn't happened yet. I don't expect them to tell me why she's under investigation, but I do expect them to follow through on cancelling a reservation they insisted could not continue. I notice all of my messages to her have been erased from my Inbox, but her profile is still active. She took my key and key FOB with her, unfortunately.
I, like many hosts, am not 100% clear on the new COVID responder host parameters as AirBNB hasn't exactly been overly clear on a lot of their recent changes. I (wrongly) assumed that when I was asked to clear my calendar, this meant that nobody but responders could book my home. Now that I know this is not the case, I'll be blocking my calendar off completely because I have no desire to host non-responders at this time.
I came here asking a question about Trust & Safety kicking a guest out. The exact details of who the guest was or how she came to book my home are inconsequential details and not pertinent to the question being asked. The hostility and judgmental comments were unhelpful and presumptuous.
We're all doing our best. In an effort to be helpful, I wound up putting my home at risk with zero support from AirBNB, not that I should be surprised. (I tried reaching out to the nearest hospital directly but I never heard back from them. Someone mentioned letting my real estate agent know so I may go that route instead.) They've yet to reach out to clarify why the reservation is still active - normally I'd be worried about a retaliatory review, but I'll be taking my home off the platform as this just isn't worth the trouble.
All the best to you & yours.