Help! Charged twice – anyone else had this happen?

Staffan6
Level 2
Gothenburg, Sweden

Help! Charged twice – anyone else had this happen?

Hey everyone,

 

I’m hoping someone can help or has had a similar experience. I booked a place on Airbnb, and my bank statement shows I was charged $530 (equivalent in my local currency) twice on two different days. Both charges have separate authorization codes, so it’s clear they are two distinct transactions.

 

The confusing part is that when I contacted Airbnb, they insisted they only charged me once. Meanwhile, my bank shows two charges to Airbnb, so I’m stuck here with less money in my account and no resolution.

 

Has this happened to anyone? How did you sort it out? I’ve already spoken to my bank, but they’re pointing out that both charges seem legit. Does anyone have any advice on what to do next? I'm feeling a bit stuck, and I would appreciate any insights!

 

Thanks!

2 Replies 2
Joelle43
Top Contributor
Cannes, France

Hello @Staffan6 

 

Airbnb offer guests a split payment for certain stays so that's the only instance I have come across to explain two Airbnb transactions.  

Hi @Joelle43,

 

Thanks for replying to my question.

In this case, I used a split payment, but that's not the issue, as AIRBNB has withdrawn from my account three times in total when it should have only been two times. So they did the final installment two times instead of one.