Hi my name is Eliane, our an Airbnb in Florida Keys, we are staying in the Birmingham area, I attached a picture here that shows hair dye stain in shower floor!

[Eliane381]

Hello everyone ! My name is Eliane, my husband and I have an airbnb in the Florida Keys, we are staying in the Birmigham area for awhile, would like to share that one guest stained my shower floor! 

 

[Shareen6]

Hello Eliane381.  If you are unable to get the stains out than the renter is responsible for the damages

[Eliane381]

I’m working with Airbnb, thank you 😊 

[Rebecca]

Hi @Eliane381 👋

Sorry to hear you've had this experience. The Community Center is dedicated to supporting hosts in a different capacity than customer support. This community forum serves as a platform to facilitate meaningful conversations among hosts, encouraging open discussions about topics that matter to Airbnb hosts. 😍

If you head to this link (https://www.airbnb.ie/help/article/1542) you'll be able to reach the Support Team. 

Hope this helps, 
Rebecca 🌟

[Eliane381]

Hi Rebecca, 

yes, my point here is to let the community here  be aware of such an unusual damage, that’s all, I’m working with Airbnb to solve this issue, 

😉, Eliane

[Joan2709]

Hi @Eliane381 

Oh no! 😩

Is that marble tile and that's why it stained? Normally hair dye doesn't stain tile? 

[Eliane381]

I guess, will try to look for a tile floor this time, for sure hard to find though where my house is located.