Hi @Maria14475
It is no way to hide the host or the guest's phone number in Airbnb App.
Indeed, as my listings description, the check-in information message, internal rules...
We reminded the guests repeatedly,
"We can't respond to phone calls, please do contact us throughout the Airbnb message only."
" Friendly reminder, we do not recommend phone calls for check-in inquiries......"
" We much prefer communication though Airbnb App for refence "
However, some of the guests are not having the roaming internet on their cells phone, which turns out to be a negative experience for their stays.
We do question every guest before or after the booking about the internet connection on their device.
Therefore, it is essential to have an alternative to accepting phone messages or calls during the guest's arrival date.