@William1697 Are you a hands on property owner? Because you have it listed as Bellinger Venture Company, you may find that your guests treat your accommodation more like a hotel room than a home. Of course, that depends on your goal -- faceless business owner or personal care by host. Pillows all over the floor - sigh. Back door left open and not locked? Guest gets knocked down on their star rating and your simple, concise review is "left the property unsecured".
Decide what your set point is for damages before going through AirBnB. If the guest does not respond to your communication about damages or replacement costs for items, is it really enough to go through the "insurance" and risk poor reviews, a guest complaint replete with lies that get you de-listed and cancelled bookings?
I communicate with my guests about damages -- a broken plate, a stained towel, etc. If they do not respond with payment and if the cost is not greater than X dollars I put it down as the cost of doing business. I keep records and write if off on my taxes. I do not bother with AirBnB as their lack of response will just give me a huge headache. I have my own insurance company for large damages -- like the guest who destroyed the shelves in the refrigerator (who does that?!?).
As to your listing, you don't have living room seating for the four persons that are your guests. Perhaps that is why there were pillows on the floor. Is that a loveseat or a couch? You have no nightstands for guests to use for eyeglasses, cell phone, a lamp for reading or setting up a CPAP. How is the bathroom shared? Entry? How about a description of the apartment instead of how far from this or that place?
I am sorry if your first guests did not meet your standards -- but you may get better guests if you put a little more time into your listing. Best wishes!