Did this happen to you? What did you do about it?
Hi all,
I stayed at an AirBnB in Quebec. The host lives upstairs and the AirBnB accommodation (3 bedroom listings and dedicated common areas - bathroom, kitchen/dining and hallway) is downstairs. We have a private entrance from the street. The host's area is separated from the guest area by a locked door. Guests do not have a key to this door.
The day after I arrived, I found the host wandering around the guest common areas. I asked him what was happening but didn't get a clear answer. I asked him not to do that again and pointed out that as a host myself, I would not enter the guest area without permission/notice except in an emergency. His response? "I'm the boss."!!
Hoping my point was made, I didn't push things as I was checking out the next day. It wasn't. Just before I left, the host was wandering around again!
YES, I did mention it in the review.
YES, I did contact AirBnB 'Support' - including the upstairs/downstairs division, the private guest entrance and the locked door.
NO, I am not happy with their response.
**[Private conversation removed in line with the Community Center Guidelines]
I did expect to see the other guests in the common area, but I didn't expect the host to be wandering through.
I'm sure that was against the policy but I can't find it anywhere.
Please would someone here be able to find the clause so I can quote it right back at AirBnB?
Thanks.