Hi all
I am looking for some guidance here.
I have had a horrible airbnb experience where I had to leave the room and reported the host for harresment.
Since then it has became a nightmare.
He was messaging me asking £100 not to publish his review. I blocked him so he did, mentioning that he had to call airbn safety team in his review as I "stole" the keys. Thankfully I have video evidence of everything, and made a video returning the key. The host then 2 weeks after opened a support case asking £275.
Both left a review where in his review response he called me "psychopath and prostitute".
Airbnb refused to take down his review while I provided screenshots of the conversation (outside of the platform) and they keep saying for a few days now that his comment (psychopath and prostitute) is still under review and stays as it is.
He also mentions thay he had to contact airbnb safety team - this is against airbnb content policy mention anything about the support.
The host profile is already a red flag, his ad was thankfully taken down at least. I had to report him to the police for harresment (that is why I left) and provided evidence to airbnb about the police investigation but the host is still on the platform.
How is the whole situation ok with airbnb?
