Host disappeared without paying the refund

[Benedek2]

I had a reservation that I canceled in time (many days before the cancellation deadline). I should get a refund for the whole amount.

Weirdly, the host just disappeared from Airbnb, his profile and his apartment are not available anymore (it says "Limited message delivery").

What happens in this case? Will I ever get my money back?

Based on Airbnb's help center the profile is deactivated or suspended. I don't even see his previous messages, they are hidden now.

If I click on "Track refund", the refund initiated and refund sent points are ticked. Maybe is it just something with the bank transfer, that the amount did not arrive yet?

[Mike-And-Jane0]

@Benedek2 Airbnb hold all the money until the day after the stay starts. As such your money should be safe with Airbnb. Refunds usually take 5-10 days to work through the banking system.

[Bhumika]

Hi @Benedek2 ,

Adding to Mike's suggestion, I wanted to share this article that talks about refunds: https://www.airbnb.co.uk/help/article/1967.

Did you also happen to get in touch with Customer Support about this missing Host?

[Benedek2 · Accepted solution]

Yes, the problem is solved. 

Actually, the money has already arrived, I just didn't get a notification.

Thanks for the help.

[Bhumika]

Hi @Benedek2 ,

Thank you so much for coming back and giving us updates. It is really great to know.