I have a booking in 4 days, and this morning my host messaged me that she needs to cancel. Now, her cancellation policy is such that if I had cancelled yesterday before 3pm I would have received a 100% refund. But since she waited until today at 8:30am, if I cancel, I get only a 50% refund. (Obviously, I'm not going to cancel, since she as the host is the one cancelling the booking.)
Anyway, because I still need to stay somewhere in 4 days (traveling with pets, etc. so it's slightly complicated) I booked a VRBO that costs a bit more, but I have to have a place.
I contacted Customer Service at AirBnB, and they told me definitely I should not be the one to cancel the booking, my host should. Now, I understand all this, however, my concern is what if she doesn't go ahead and cancel? If the booking still is on the books, and I don't show up in 4 days to check in... Am I still going to get charged? What options do I have here to protect my pocket book from paying for 2 bookings? Obviously I'm not going to show up to check in, because she's telling me she can't do it - but what if she doesn't actually cancel in time?
