I recently had a terrible experience and have tried for a full month to get Airbnb to engage. We documented (see link below) with extensive imagery how a Superhost is using AI (on more than one listings) to intentionally misrepresent her listing, and therefore trick users like us into paying for a "Private Estate." We provided the documentation a month ago to Airbnb, as first steps before engaging social media and legal pathways, and yet - the listings remained, the imagery remains (as does the "Superhost"), Airbnb removed our review warning others, and we've been offered $0 in remediation for a fraudulent transaction, let alone all the time and effort trying to document and flag that as part of the community.
It took posting it to Threads to get any kind of recognition (https://www.threads.com/@cwwool/post/DYBB2bsjBLc?xmt=AQG0kNkxumsMi_0BrKi7g_gqC7Xxj0Jo3XS-e3F37GOqlFL...) - so what are our next steps to actually speak with a human that can assure us this Host is removed, compensate for this fraud, and try rebuild our trust in Airbnb before we take next steps? Any insight welcomed!
