Host

[Mayra321]

My Host didn't answer my questions till it was too late to cancel. Anyone experience this?

[Nandini11 · Accepted solution]

Hello @Mayra321 ,

I'm really sorry to hear that your host didn't respond in time — that can be really frustrating.

In situations like this, I recommend reaching out to Airbnb Support directly through the app or website.

They can review the communication and possibly help with a resolution, especially if you felt stuck due to the lack of response.

It's always best to message the host early and document everything within the Airbnb platform.

Regards,

Nandini

[Helen3]

Hi @Mayra321 

sorry to hear this . If you have a query which you need to clarify before you book it's always better to send an inquiry rather than make a confirmed booking which you might then need to cancel .

what was the issue the host clarify that meant you would want to cancel ?

[Elisa]

Hi @Mayra321 😊, 

Thank you for asking this question here!

I’m sorry for this inconvenience. Have you been able to reach out to Customer Support as suggested by our host?

Do you need their contact details?

Please let us know if you need any more help with this!