Hosts not being paid by Airbnb

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Caoimhe9
Level 2
Downings, Ireland

Hosts not being paid by Airbnb

I can’t get over how they’re refusing to deal with the non payment of hosts fiasco. I have been dealing with their nonsense since September and especially since April 9th when they lied to me repeatedly about why I didn’t get my payout. They continued to let me take bookings despite knowing they weren’t going to pay me. I have spoken to countless ambassadors’ none who have done a single thing except assure’ me that my case is being investigated. Then they close the thread and  I have to start all over again with another ambassador who does nothing. What’s the problem?? Has anyone got a solution? I have had to unlist because I can’t take bookings when I’m not getting paid. And this is my busiest time. Meanwhile I still have upcoming bookings. They suggested I update my ID but only option is to remove and if you do that they immediately cancel all upcoming bookings which is another major headache and  a risk to my super host status. They have completely sold out and are clearly only interested in their own bottom line and couldn’t care less about the people who made them their billions. Any solutions? 

1 Best Answer
Caoimhe9
Level 2
Downings, Ireland

Update - I finally got paid!!! No explanation whatsoever and terrible lack of support/communication from management. I didn’t do anything other than keep hounding them so I’m still not sure why my payments were paused all this time. But for now it’s sorted. Thanks to all who helped in any way especially those frontline support staff who try so hard to help but whose hands are tied by ridiculous management and policies. 

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5 Replies 5
Caoimhe9
Level 2
Downings, Ireland

Update - I finally got paid!!! No explanation whatsoever and terrible lack of support/communication from management. I didn’t do anything other than keep hounding them so I’m still not sure why my payments were paused all this time. But for now it’s sorted. Thanks to all who helped in any way especially those frontline support staff who try so hard to help but whose hands are tied by ridiculous management and policies. 

Bhumika
Community Manager
Community Manager
Toronto, Canada

Hi @Caoimhe9 ,

 

I am dearly sorry to hear of the situation you are facing and totally understand how frustrating it would be. 

 

It seems from your post that Customer Support is in touch with you and is still reviewing your case and that they would get in touch with more detail. I will be sharing your concerns with them as well,  if they can provide further updates and reach out to you.

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Please follow the Community Guidelines

Caoimhe9
Level 2
Downings, Ireland

Customer lack of support is doing absolutely nothing. I have 9 unanswered/ignored messages to them. This is sn absolute disgrace. Are these ambassadors even employees at all? How can they get away with this? It isn’t a mistake. They are deliberately ignoring it. And in all these threads and threads in other forums no solutions are offered. None. 

Kristin1549
Level 1
Copenhagen, Denmark

I am experiencing the same problem. I have had two stays at my house and have not been

Paid. I’s two weeks ago and I have  talked to customer service every single day. Which has not been

helpful at all. No explanation, no follow up. It is so frustrating- I have had expenses for extra cleaning and house keeping. It’s literally theft. 

Jimmy461
Level 2
Spanish Town, Jamaica

Experiencing the same problem at this point I am minutes away from a mental breakdown