As an experienced host, I experienced the most horrible event in 5 years hosting. A guest was supposed to check out 11 am overstayed and refused to leave. I called police and police showed up. Guest told the police that he extended the stay and there is a positive covid case in the house. Police gave me a call and refused to provide help since he could not verify the contract and would not verify the contract with airbnb.
The guest finally left after I came to property on site and two officers came to the property. Just to let every host know. In pandemic, police probably would not remove overstayed guests and hosts need potentially go through eviction process to evict a guest through court.
This guest had 2 five star reviews before he checked in. Honestly specking, any host could face the same problem I faced. Watch out every one.
Btw, the guest left an 1 star review on my account and Airbnb refused to delete his review since he did not use offensive words in his review. He yelled me at my face using the B word and F word multiple times. after I gave Airbnb police report that shows his overstay, airbnb still refused to delete his review. And weeks after his overstay, his account is still alive/under Airbnb investigation.
Hosts really need to watch out on guests with fewer reviews in this pandemic environment.