House not clean

[Javier1666]

Hi

i rented a house for 4 days and when I arrived yesterday I saw the toiled was not clean, and also the dishwasher was full of dirty plates.

I asked the host to refund the cleaning fee (over £100!) but he refused.

can you advise what to do here? Would Airbnb help me with this?

[Rhiannon66]

I think that’s a terrible way to go about it. Find a person to actually clean it and someone to verify it/walk through, or refund the cleaning fee. It’s ** disgusting to downplay your neglect and transmitting biologicals from one human to another without consent. What’s your property address, just so I never accidentally stay there? I have been cleaning an Airbnb for over a year (to get out of the house) and I’ve had 5-stars every single time. I will demand a cleaning fee back if the place I rent is not cleaned. **

**[Content edited in line with the Community Center Guidelines]

[Till-and-Jutta0]

What you can do, @Javier1666 : leave an honest review. Depending from how the host is reacting at the end.

[Fred13]

I wonder if this is yet another case of a guest already 'on guard' because the cleaning fee comes across already suspect (aka too high).

The way I would have handled this is, as a host: tell the guest - "Boy we missed this one big time, will surely take it up with the cleaning crew. No problem, consider it done, cleaning fee waived. So how is the family, etc etc." Make light of the issue. Instill confident in the guest yuo are on top of things. Problem solved and life goes on.

As a guest, I would have said: 'Say, by the way the toilet was dirty and the dish washer was full of dirty dishes, I thought you would want to know" and give the host the chance to make it 'right'. It is going on the assumption that a mistake was made, which happens.

Having said that - it should serve as a reminder to all hosts that too high of a cleaning fee can cause an uncomfortable aura where it would not be otherwise. It is indeed one of main sore subjects with guests.

[Javier1666]

No, it’s no like that. It’s that I’m paying for a service that I was not given, and I hope you all understand I cant be waiting with the dirty toilet without using it until the host answers, as it looks like the problem is that I decided to clean it instead of having the host cleaning it  

[Mike-And-Jane0]

@Javier1666 Do you accept that 90% of the cleaning was done (ie bed linen, towels floors etc. It was just the toilet and dishwasher missed. Certainly not good but not the heinous crime you are turning it into.