How Long It takes Airbnb to Ignore 1 Star Review F...

Level 2

England, United Kingdom

Guests leaving saying our cottage is not fit for purpose!

Hi, I need some advice on what to do regarding refunding.We ... Latest reply

Hi, I need some advice on what to do regarding refunding.We have a cottage on Airbnb that has received 5-star reviews until t... Latest reply

Level 1

Pet fees

The flat rate Pet Fee is not a good billing method . Three d... Latest reply

The flat rate Pet Fee is not a good billing method . Three dogs over a week require much more clean up than one dog staying o... Latest reply

Level 2

Guest complaining neighbors dog

Hi, I'm wondering what I should do about a current guest wh... Latest reply

Hi, I'm wondering what I should do about a current guest who's complaining about a neighbor's dog. They're worried it will w... Latest reply

Level 2

Frontenac Islands, Canada

Help Guiding Guest to my Hotel due to language barrier

I have been trying to guide a group of Chinese visitors to m... Latest reply

I have been trying to guide a group of Chinese visitors to my Hotel all day. It was my understanding that there was a transla... Latest reply

Level 1

Kotka, Finland

Not sure if I should ask for reimbursement?

I have been hosting for a couple of years now, mainly long-t... Latest reply

I have been hosting for a couple of years now, mainly long-term stays (minimum 25 nights) when I'm out of country myself. I h... Latest reply

Level 2

Santa Ana, CA

Guest wants to change reservation to less dates than my mini...

I have a 2 night minimum. A guest has asked to reduce her bo... Latest reply

I have a 2 night minimum. A guest has asked to reduce her booking to 1 night. I'm okay with this, let her know there would be... Latest reply

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