How can I get an Invoice from AirBnB?

[Katie1498]

Hi there, I was let down by a host on Booking.Com, and had to book alternative accommodation from AirBnB.  Booking.Com will not accept the receipt, and have asked for an invoice.  The hosts say that this should be issued by AirBnB, but I have gone around the app, the desktop and the forum to see how I get this and I can't see a clear answer.   

[Helen3]

The host is incorrect . Airbnb don't issue invoices. You can use your booking confirmation that shows what you have booked and the cost @Katie1498 

[Bandu6]

Hi Katie! I'm really sorry to hear about the trouble you're facing. I've been in the same situation where I had to host a guest who was rejected by a Booking.com listing. I, as a host, had to provide the guest with a receipt confirming his stay with us...

To get an invoice for your Airbnb booking, follow these simple steps:

1. First, log in to your Airbnb account on their website.

2. In the top right corner, click on your profile picture or icon. This will take you to your account settings.

3. Now, select “Trips” from the menu. This is where you can see all your past and upcoming trips.

4. Find the specific trip you need an invoice for and click on it. This will take you to the details page for that trip.

5. On this page, look for an option that says something like “Request an Invoice” or “Download Invoice.” Click on it, and Airbnb will generate an invoice for your stay with all the necessary information.

Tip: If you run into any problems along the way, don’t hesitate to reach out to Airbnb’s customer support. They should be able to assist you in getting the invoice you need for Booking.com. Thanks, Katie. Safe travels!

[Jessica3690]

I had the same exact problem yesterday with a host on Booking.com who turned out to be totally unprofessional and then canceled my booking at 2:45 PM. Check-in was at 3. I will no longer be booking private accommodations through Booking.com. Airbnb offers better support for these things.

I can't find the "Request an Invoice" or "Download Invoice" option. I only see receipts available. Booking asked specifically for a "0 balance invoice." Do you have to contact Airbnb support to get it?

[Helen3]

As I mentioned earlier in thread @Jessica3690 Airbnb doesn't issue invoices . 

you can use your booking confirmation to demonstrate what you have booked and paid.

[Jessica3690]

Unfortunately, they told me they cannot accept the booking confirmation or a receipt 😞

This is getting really annoying.

[Pratishtha1]

I am in the same boat with booking.com and this has been the worst experience dealing with their customer service. Already contacted them multiple times but they keep asking for 0 balance invoice. Were you able to resolve this? 

[Brian3108]

Did you find a solution for the zero pay invoice with booking.com? I'm running into the same situation.

[Pat8882]

Thank you, but this is not entirely helpful. You're confusing an INVOICE with a RECEIPT. An invoice is issued before payment is made and serves as a quote for the cost of a future service. A receipt, on the other hand, is issued after payment has been made. So, can Airbnb provide an invoice so I can use it to prepare my travel budget? Hopefully, Airbnb Customer Service reads this 😊. Thank you.

[Sergey204]

Hi Katie, were you able to get a refund from Booking.com? If so, what did you provide them? I'm in a similar situation where my reservation through Booking.com was cancelled, so I had to book a more expensive alternative on Airbnb. Booking.com promised to cover the price difference, but they keep requesting a "zero-balance invoice", which no one (neither Airbnb, nor host) seems to know anything about.

[Hans903]

Hi Sergey

I have the same problem. Did you find a solution for this?

/Hans

[Sergey204]

Hi Hans, unfortunately not. After endless back and forth in the support chat they just closed the chat without even providing me a possibility to answer them.

[Joan2709]

@Sergey204 

I'm guessing they want proof you actually stayed at the Airbnb and completed payment? Airbnb only uses what they call a "receipt" to show payments. An invoice would be what you see in the confirm booking page showing the nightly rate, fees etc. before booking.

There are several ways to get a copy of the completed payments receipts. Airbnb doesn't make it easy to find though. I guess if they won't accept the receipt from Airbnb showing it was paid, you could try to forward a copy of the bank stmt or CC showing the payment?

The easiest way to find the receipt is to go to your Account under the Payments Tab:

Find Your Payment

https://www.airbnb.com/help/article/3159

Click Your Profile Photo Top Right

Click Account

Click Payments & Payouts

Click Manage Payments

Click the Photo of the Completed Payment

You'll See a Receipt You can Print or Save as a PDF 

You can also go to the Trips Tab in your menu and show the info as well. Let us know if this works for you, as looks like several others have the same issue with Booking.com. 

[Max2883]

Same story here. Air Bnb Won't issue an invoice that Booking.com would accept. Help anyone?

[Kris5368]

Same issue. it's clear Bookings.com are disingenuous with their refunds.