How can I give a full refund for a cancelation?

[Lisa7895]

I have an upcoming booking for a two-day stay. The parents were coming to our town for a college family event. The event has been canceled, and my guest will only receive a partial refund. Is there anything I can do to get her a 100% refund? I prefer not to go through the resolution center - I don’t want this to show as earnings on my part.

[Mike-And-Jane0 · Accepted solution]

@Lisa7895 call airbnb and ask them for a penalty free cancellation as the guest wants to cancel. Make sure your guest has asked to cancel on the Airbnb message system and you should be fine.

[Paula]

Thank you so much for the suggestion, @Mike-And-Jane0  🙏

@Lisa7895  please keep us posted once you’re able to contact the support team, and let us know how everything goes.

Regards,

[Kia272]

@Lisa7895  you actually DO want it to go through the resolution center/support.

Scenario 1: You get the payout, you refund in full- net zero- all through support

Scenario 2: You go through support to cancel the reservation prior to payout- no payout- net zero

Any time you do a refund through the resolution center- any amount- it shows as a reduction in earnings on the AirBnB platform. 

[John7560]

Kia,

I just had to cancel our guest arriving Saturday due to a huge storm we just had and no power currently. Another storm is arriving tomorrow as well. High winds throughout our community. From Seattle up to our cabin/listing in the mountains. 

The Airbnb person helping me said without proof they are going to charge us over $350 for the cancellation. I requested a full refund for the guest for the original booking and now I'm being charged because I can't show proof. She said I need to make a news clipping of the storm and we don't even have local news. I am going to cancel all remaining bookings and remove our listing. We have had wonderful guests and we have been awarded Super Host twice. I never could have imagined Airbnb support would be of no support. I hope to reach other hosts so they don't experience this as well. Do you have any suggestions?