How do I leave negative feedback correctly, so that Airbnb does not delete it?

[Alain1203]

I have had my feedback removed because it breaks content and feedback policies, even when I tried my best to make it objective,  and avoiding harmful or potentially insulting comments. This made me feel extremely frustrated because I was not able to communicate my negative experience and I was also not able to leave a review again.

Would an experienced user be kind enough to explain to me using clear examples what constitutes a good negative feedback for an experience that will not be removed by Airbnb?

[Mike-And-Jane0]

@Alain1203 Blimey you must have done something really wrong as Airbnb rarely deletes reviews. Can you remember what you said?

Key requirement is to be dispassionate, don't be personal or refer to the characteristics of the person, be polite. As I say - Hard to imagine what you did wrong.

[Pat271 · Accepted solution]

@Alain1203  You have to follow Airbnb’s Content Policy, described here:

https://www.airbnb.com/help/article/546

Within this policy, you will also find a link to Airbnb’s Reviews Policy, described here:

https://www.airbnb.com/help/article/2673

If you show us the text you want to leave (omitting any names, addresses and/or other identifying info) we can give you our best shot on whether we think it violates policy or not.