How do you file a complaint against a host?

[Tammy37]

Had a confirmed booking, had already paid, then the host said he wanted $100 in cash on arrival as a surcharge.  We disagreed, but eventually cancelled, since we knew he would eventually cancel us out so he could gouge someone else.  

Because we cancelled, we have to eat the service charge.

Two questions:

1) how do we file a complaint against this host?

2) How can we petition to get the host to eat the service charge?

thanks,

Tammy

[Philip3096]

Guests canceling is not an excuse for a host to cancel. That's a business risk.

I'm a paying customer, and a host just canceled me.  I wrote about it at **. Apparently, this seems to be a common problem. I'll stick with hotels from now on.

I bought a lot of Airbnb stock because I had two good experiences, but now after one bad experience and reading all the other comments here, I'm going to sell my Airbnb stock. I'll use the money to buy more Microsoft and Tesla stock.

**[Identifiable information removed in line with the Community Center Guidelines]

[Adriana1714]

Are you trying to justify? Airbnb hosts are getting away with alot