How long after a stay can i charge a guest?

[Rachael405]

I've had a guest leave a couple days ago and they haven't left a review.

They broke a house rule by allowing a dog inside and I will be charging them a fee for this.

But I want them to leave a review before I do so (so they don't leave me a bad review) so if they don't leave a review at all - 11 days. Can I still charge them after such a long time? Thanks 

[Rebecca · Accepted solution]

Hey there @Rachael405, 

Hopefully you managed to get an answer before now.  In the Host damage protection guide it says: 

The reimbursement process

Here’s how to get reimbursed if damage does happen during a stay:

1. Document the issue by taking photos or videos, getting repair or cleaning estimates, and/or collecting receipts.
2. Within 14 days of the responsible guest’s checkout, request reimbursement from them by starting an AirCover for Hosts request in the Resolution Centre.
3. Your guest will have 24 hours to respond to the request. If they don’t respond, pay partially, or decline payment, you’ll be able to submit a reimbursement request under Host damage protection. Airbnb Support will then step in and review the request. (If the accommodation is in Washington state, our insurer will review the request.)

I hope this helps. 

[David9552]

Follow up question: When does the 14 days actually start and end for a damage claim? Does it begin with the day of checkout counted as the first day, or is it the first full day following the guest's checkout? And does it end at midnight of the 14th day or another time in the day? Is it the same exact timing as leaving a review, where it ends at 4pm on the 14th day (based on the countdown I receive in my dashboard)? Knowing this is helpful when you are still scrambling to collect the final invoices from your cleaners, handyman, etc. for repairs.

[Helen3]

Hi @David9552 

Have a look on the Airbnb Help website it has a section on how you can make claims against guests for damage . I can't remember the precise timings but why not leave a review in the hope that the guest will leave you a review before you need to make a claim. 

As you know you can start a claim off and add to it once you have quotes from cleaners/suppliers . 

[Lorina14]

@David9552 

I spoke to customer service about this (6/2025) and was told it starts from the time of check out of the listing’s time zone.

I specifically asked for when does the review period time begin and end and also about the 30 days to submit everything for reimbursement (receipts, estimates, pictures, the claim form) because I was curious as it was not stated and there were a bunch of discussions about this on some other threads.