How much to refund this guest?

Inna22
Level 10
Chicago, IL

How much to refund this guest?

A guest just saw a field mouse at the house. She snapped a picture, so I know it’s real. I’ve never seen droppings or had reports from other guests.  

 

I’ve had this problem at another house in the past so I had good supplies already.  I came right away with some poison that should work pretty fast. They didn’t want me to lay out traps, which I don’t blame them. They didn’t have pets with them  – I check that first so poison was ok. In the conversation they mentioned they would be cooking tomorrow at the house. I messaged them asking if could I deliver something to complement the meal or perhaps more champagne – they were drinking champagne as I was there. I know, I know, I should not have asked but just did something.

 

They responded with no thank you but a small discount would be nice. How much do you think I should offer? This was not a cheap reservation at all. 

79 Replies 79

Exactly @Suzanne302 those need to be the two options: stay or go. Bc @Inna22 would be better off if they had left if she’s not getting paid anyway

 

seriously, I saw in one of my kids’ groups recently, pet mice for sale. Trained to come to their people and pose for pictures. 😲

.

@Kelly149 

 

You can also buy bedbugs online. I just don't want to post a sreenshot

in order not to educate the wrong crowd.

 

Paul154
Level 10
Seattle, WA

@Inna22 

Question:  "How much should a host give back"

Answer: "Only as much as you'll feel abused after the guest leaves a bad review anyway"

 

No one should pay for a bad review.

Deandre0
Level 2
Chicago, IL

contact me if you need cleaning services my name is Deandre Hall and my number is (773)717-4701 thanks

Anne-Marie78
Level 5
Portrush, United Kingdom

@Inna22  I agree with @Lisa723 @on both points - offer discount to value of the Champagne and instead of poison maybe try an ultrasonic device - I’ve used them in my own home in the past and they worked a treat!

 

Good luck 🙂