How to ask guests for reviews after their stay?

Answered!
Nandini11
Level 10
Varanasi, India

How to ask guests for reviews after their stay?

Hi everyone!

I want to learn —how to  ask your guests to leave a review after their stay?

Do you message them personally or just rely on the automated Airbnb prompt?
Would love to know what’s worked well for you.
Thanks in advance! 😊

Top Answer

Hi @Nandini11 ,

 

Great question and really good feedback. We have evolved over time in our approach, here's some of our thinking:

 

- as you mentioned, the system sends reminders to post a review so even if you do not send anything, AIRBNB is sending the guest something. 

 

- in our case we get a lot of executive type guests and the thought of bothering them with a review request doesn't sit well with us.  I imagine that the CEO who booked by home would rather enjoy a vacation free from tasks and requests and needs to get back to important things.

 

- alternatively, we also get groups of younger-adults (for a bike race, annual ski trip, whatever) and this younger demographic is posting a review almost immediately. So no prompt needed.

 

- we operate with the goal to have repeat great guests. So when a guest checks out and the report from our crew is that all is well then we send a message with a discount for a future stay and a big thank you.

 

- if the guest posts a review we will also post but we don't make a habit of going first. We feel like there is review fatigue happening in general and don't wish the last impression of our guest to be one where we are needing something from them.

 

Just some thoughts and a great topic!

 

 

View Top Answer in original post

37 Replies 37

@Bhumika It feels so amazing to see such a wonderful reply from hosts that really wanna make a change in hosting.

 

I feel I should just send them a message of gratitude rather than just asking for review. 

 

Thank you 

 

Nandini

 

@Nandini11 

 

♥️

This is an amazing approach @Nandini11 ! From what I've read, especially with @Kitty-and-Creek0 and @Patricia2526 's  comment, a warm message of gratitude indeed goes a long way ! 

 

Keep us posted if you see any differences after you send such messages to guests. It would be interesting to see how guests react or if you noticed any changes to the reviews 🎉

 

All the best! 

 

Regards,

-----

 

Please follow the Community Guidelines

Ann72
Level 10
New York, NY

In the early days I always reviewed first @Nandini11.  Natural human curiosity to see what was said about them almost always prompted a review.  In 10 years of hosting with three houses, I’ve never asked a guest for a review.

Jean651
Level 8
Saint-Tropez, France

Voici notre "schtik" 🙂

Bonjour Alessandro,


Merci d'avoir choisi de séjourner chez nous !

En tant qu'hôtes, nous faisons tout notre possible pour nous assurer que nos logements répondent à vos attentes.

#1 - Si vous avez des suggestions sur la façon dont nous pouvons améliorer notre service pour les futurs voyageurs, nous serions ravis de recevoir vos commentaires sous la forme d'un message direct, ou par SMS au : **
#2 - Si vous êtes satisfait, nous vous serions reconnaissants de nous laisser un avis et un commentaire directement sur la plateforme.
Un bon avis est essentiel à notre succès sur les plateformes de réservation.
En guise de remerciement, nous vous offrirons une bouteille du rosé emblématique de la région lors de votre prochain séjour !

REMARQUE :
2-A. Seule l'évaluation globale est pertinente pour notre classement. (Les évaluations par catégorie sont utilisées pour mieux comprendre où nous pourrions améliorer notre service ou la propriété).
2-B. Les plateformes de réservation considèrent toute évaluation inférieure à 5* comme une évaluation négative !
Le système d'évaluation est très strict.
Merci d'avance pour votre aimable considération.
Nous espérons que vous avez passé un excellent séjour et serions ravis de vous accueillir à nouveau !

 

Translation added by Community Manager:

 

Here's our pitch 🙂

Hello Alessandro,

Thank you for choosing to stay with us!

As hosts, we do our utmost to ensure that our accommodations meet your expectations.

#1 - If you have any suggestions on how we can improve our service for future travelers, we would love to hear your feedback via direct message or text message at: **
#2 - If you are satisfied, we would be grateful if you could leave us a review and comment directly on the platform.
A good review is essential to our success on booking platforms.
As a thank you, we will offer you a bottle of the region's iconic rosé wine during your next stay!

NOTE:
2-A. Only the overall rating is relevant to our ranking. (Category ratings are used to better understand where we could improve our service or property).
2-B. Booking platforms consider any rating below 5* to be a negative review!
The rating system is very strict.
Thank you in advance for your kind consideration.
We hope you had a wonderful stay and would love to welcome you back!

Hello @Jean651 

 

This is definitely something different from all the replies 😍

But m thinking do guest have this much time to even read such long messages? 

Have you tried it before? 

I m curious to know what’s the result? 

 

Nandini

@Nandini11 Ca marche a "100%" 🙂

3 ans que je l ai instauré/peaufine. 

 

Translation added by Community Manager:

 

It work 100% of the time!

I've been using and refining it for 3 years.

That’s great.

I will definitely try this one too. 

Thankyou.

Happy Hosting 

 

Regards

Nandini

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.