How to contact a US support channel

[Sara-And-Rob0]

I am having a very difficult time reaching an American support channel from Europe.  The third party support centers in south Asia are absolutely useless bots that have been given strict orders to not actually support anyone.  I get pre-formed answers to all requests usually ending with 'We're sorry this wasn't the result you were looking for.'

I've heard there are better results in finding solutions, especially with review removals, with US support agents.

I have already tried +1-844-234-2500 and just get routed to India or other points in Asia every single time.  The oddest part is that if you ask them to tell you if they are in the US, because there are people from India in the US so I don't assume they are not, they claim they cannot say yes or no based on policy, but I cannot find that in the TOS anywhere.  

Each day, my frustrations grow with Airbnb's support, which used to be so great, and now always leaves me frustrated and often feeling like my business partner doesn't give a flying heck about anything I need.

Feeling defeated.

[Joan2709]

@Chitra21 

Click the camera icon to insert your screen shot. 

As I mentioned in the other thread, this is just a forum for discussion for Airbnb Hosts and Guests. We are not Airbnb Customer Service. We can only offer suggestions.

From your comments it sounds like they are telling you they have escalated the case. Unfortunately, you will have to wait for them to respond. I would ask for the case number to refer to when you contact them for an update on the issue. 

[Rebecca]

Thank you so much for the tag to bring this to our attention and for your support to @Chitra21,  @Joan2709. 

I'm really sorry to hear about your recent experience @Chitra21 and that you're having some difficulty getting in touch with Airbnb Support to get this resolved. I've popped you a message to give you some more information. I hope this helps. 

Rebecca