I have a guest that says that the garbage was not removed and there were dirty towels left when she arrived, but she told me this only a day later, they are only staying two nights. I don't believe her, she sent me photos, but not time stamped. I think she is trying to extort me for the cleaning fee, because I believe my cleaner 100%. We have worked with the same cleaner for 3 years and have stellar cleaning reviews, on airbnb and on booking where we do the vast majority of our business. I offered to reimburse the cleaning fee, but only through airbnb, that I could not do a direct bank transaction as it is against their policy. I have never had to do this, does anyone know how to contact an airbnb rep?
