How to deal with damage when the guest states they didn't break anything?

[Anthea46]

Hello!

I recently hosted some lovely guests at my apartment in London. The bathroom is shared and I noticed that on the second day of their stay that the shower cradle was cracked. They had taken a shower the evening before and I know that it I did not break it. When I queried it they said that it wasn't them who broke it. Whilst appearing genuine, I knew that they had as it was fine before they arrived. I let it go as it was minimal but I wondered whether anyone has had this situation before? How can you 'prove' damage caused by guests when they deny it? I am also mindful of creating unecessary bad feeling when they're staying in my home...

Thanks

[Helen3]

All you can do is state what happened, provide what evidence you can of the damage, submit your claim, get a quote for replacement/repairs and if the guest denies it Airbnb will arbitrate and decide.

Do have a look at the information on Airbnb help about making a claim for guest damage @Anthea46