I had a guest who made false and slanderous review. Through several conversations with Airbnb teams and supervisors, Airbnb knows that the statements are false; however, its supervisor says, "Since it doesnot violate Airbnb policies, we ca not remove..."
I cannot find Airbnb policies and its team can not direct me to the pages of such policies.
Any suggestions as what to do? I have evidnce and witnesses; as well as prior reviews that counter this only terrible review and Airbnb does not want to help.
Any ideas PLEASE.
Thanks