Elisa Community Manager What’s your top tip for hosting guests traveling for work? Hello everyone ,I hope you’re having a great week! Host... Latest reply Hello everyone ,I hope you’re having a great week! Hosting guests who travel for work offers unique opportunities and ch... Latest reply
Rebecca Community Manager Suffolk Coastal District, United Kingdom How to effectively communicate with guests before their stay Getting the first message right can set the tone for the ... Latest reply Getting the first message right can set the tone for the whole trip. Some hosts keep it short and sweet with just the esse... Latest reply
Rachel2189 Level 2 Wootton Rivers, United Kingdom Guest demands, but I am not a hotel Hello, I was hoping for some help, advice on how to respond... Latest reply Hello, I was hoping for some help, advice on how to respond and handle this. The people pleasing side of me wouldjust do as ... Latest reply
Brian311 Level 2 Valletta, Malta Cockroaches and refunds We have a guests staying for about 2 weeks, half way through... Latest reply We have a guests staying for about 2 weeks, half way through their stay they are complaining that there are cockroaches in th... Latest reply
Minnie35 Level 2 San Francisco, CA Frustrated by the review removal process Could someone help me understand why a review that’s factual... Latest reply Could someone help me understand why a review that’s factually incorrect and misleading is allowed? This guest wanted to che... Latest reply
Barbara3160 Level 1 England, United Kingdom Compensating guests who were accidentally locked out I have been trying to contact AirBnB Support as I want to se... Latest reply I have been trying to contact AirBnB Support as I want to send money as compensation to some guests who were locked out of my... Latest reply