@Megan160
Unfortunately there is probably nothing you can do about it. Things like this happen to all of us (guests, especially newer ones have wildly different expectations) and I hate the fact that one bad review plants a seed in future guests' minds (for example, I had one who stayed for nearly a month and I left town for nearly a week - I live in the part of the home - I came back and she had left an old pizza box, empty bottles,etc....her review dinged me for cleanliness?!)
Some guests are just horrible and/or petty (and I'm sure a handful of hosts are not so great either) but the best thing to do is learn from it.
I never leave a review for a guest unless I've personally interacted with him/her. I do this because if you are the first to leave a review, your guest sees that you left one and if they felt their stay was unpleasant, they have nothing to lose by leaving you a nasty review. A host may rely on sharing their home to cover a significant portion of housing costs, extra income, etc. but a guest may book an Airbnb once or twice a year. And even if guests get not so great reviews, in many cities there are plenty of hosts who would just be happy for the income.
I've been fortunate to have not yet had many "nightmare" guests but I would learn from this experience - do not be the first to review a guest! If they feel strongly about your space (negative or positive) they will usually leave a review. If I've had a weird situation/neutral, I don't bother. If my interaction was positive, I ask them to send me private feedback as to what I can do better. If someone leaves a review, you can comment on it but if you think someone had a less than stellar experience, you as a host leaving a review only prompts a guest to leave one as well (which may be unfair, misleading, etc.)
Saw your listing and I really don't think your guest's review was that bad. If anything it was probably prompted by your interaction with her following her stay. You have 5 stars and it was overall a positive review! I have no plans to go to Tucson but I'd stay in your place! In the future, I'd just let small inconveniences like that go. Don't be a pushover but understand accidents happen and sometimes minor things occur with otherwise well-meaning guests:
-No smoking but someone opens a window thinking they can get away with it
-Someone breaks a glass
-Uses toilet and "forgets" to flush (nasty but happens)
My advice:
1.) Do not post a review first - Regardless of what you do, you get sometimes get less than 5-stars! If you've had a less than fantastic dialogue with a guest, posting a review prompts them to do the same - in your case, she knew you were upset about the sheets & was probably defensive about being asked to pay $50 for an accident - If she thought you were upset with her as a host, I am not suprised that she didn't give you a fantastic, glowing review in response to the notification that you had left her a review.
2.) Don't sweat the small stuff
3.) Just buy a $10 set of sheets from Wal-Mart and consider it a "cost of doing business" if they are ruined at some point
