I will no longer post a bad review about a guest

[Megan160]

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, pots and pans. All the furniture was in dissaray, both sets of blankets/quilts had spots and stains on them, there were crumbs in all the beds on the mattress pads (which had to be hand picked off), and she ruined a set of sheets.

I took 3 days to cool off before I texted her because we really went out of our way to help this guest and she took advantage of us. I told her I was unhappy about the state of the place and asked her to pay $50 to replace the sheets. Prior to this text, she had nothing but glowing reviews and thanks for me in all her texts. She did not understand why she should have to pay for her sheets because I was a woman and the damaged sheets were a result of a "woman thing" and thus I should understand. I said I shouldn't have to pay for her "woman thing".

After much internal debate, I decided to warn other hosts and gave her an appropriate but still not brutal review, even leaving out the refusal to pay for damages and passing on her lame excuse for the mess. She then gave me a bad review, lying about my place and me. Prior to this review, I had 5 star reviews. Now people think my place is noisy and I am rude. My bookings have almost stoped dead in their tracks after her review. Plus, my 3 month pre-book for Jan-March canceled right after the review. I have contacted Airbnb twice about this to no avail. I had responded to her bad review, but not in much detail because I assumed that if I could prove it was a retaliatory review, it would be removed. THIS IS NOT THE CASE! Not only will they not remove it, they won't even let me expound on my explanation to her bad review.

So frustrated! I am knee deep in the process of spending a lot of money to make my other 2 rentals Airbnb rentals and now I can't even get bookings in prime season. Airbnb penalizes us for trying to warn other hosts about bad guests.

[Candace9]

I think hosts should always leave reviews, whether they are good, bad or ugly, as this lets the rest of the community know whether they should host the guests. 

[Istvanne-Aniko-Agnes0]

I think, if one leaves bad feedback, the other party will leave bad feedback too. Yes, it is good to know what you can expect from someone, but the other party can lie to defend him or herself, which is likely to happen, and you harmed eventually your own business, you did not help many others. If it is a bad experience, I would learn of it if I was a host, and would swallow it. 

[Sandra856]

@Istvanne-Aniko-Agnes0 It is not possible to read each others review before they are both published. So no need to worry about a revenge review. The review system is blind. Otherwise it wouldn’t make much sense to even have a review system. 

[Tatiana984]

Hi @Sandra856! So you say that reviews are published only after both parties (host and guest) enter a review? In my case I did not enter a review bc I had communication problems w the cohost (she was v v careless) and did not want to say publicly anything bad. I just emailed with the host discussing w him the negative interaction w the cohost. Next day I see an email from Airbnb that the host did a review of me that I cannot see unless I make my own review. What if he said something negative and other hosts in the future will not rent me a place?  I hate hotels and I like to stay only in Airbnb! Regards, Tatiana 

[Sandra856]

Dear @Tatiana984 🌿

You cannot read each other’s reviews before you have both submitted one. If only one part submits a review it will get published when the review period is over - 14 days after check out. It means that if you don’t leave a review the review your host has written will get published on your profile 14 days after check out. You will be able to write a reply to the review. And remember that the host will not get notified about you leaving a reply - it will only be potential new hosts that will read the reply. Make sure to write a short, friendly reply. 

[Tatiana984]

Thank you Sandra! 

[Ondrej0]

I hear you about short and friendly, but I don't think this advice applies always, especially not when the guest's review is factually wrong and malicious. Why not disclose in the host's response how things really went down with a demanding, inconsiderate and a hostile guest who disparaged you in their review and acted less than friendly leaving an unfair review that needs to be corrected and set straight for the future readers of that review. 

[Verron0]

This is where everyone has it wrong.  Sure you cannot read each other's review.  BUT when you ding a guest and they left a beautiful review not knowing you dinged them in your guest review.  They call Airbnb and delete their positive review.  If Airbnb looked at the review you left the guest and saw a less than positive review then it is nothing short of retaliatory to remove theirs.   

Some people say it is against the law for Airbnb to allow them to remove a 5 star review.  I do not believe it for a minute.  No Way.  Some hosts are acting like AirBNB is complying with the law.  I'm calling BS.  AirBNB is allowing manipulation of ratings.  Crazy.  I am not playing along with that anymore.  My reviews will be 5 star on guests or No review at all from here on out. 

[Jathyia0]

I definitely agree with this . There are a few changes that need to be incorporated before allowing a review to be posted . People can lie and allow their emotions to get the best of them . 

[Cynthia762]

I couldn't be a martyr and do that. I have had some nightmare guests (Blood and Fecal matter on sheets-nasty sex), piled up dirty dishes left on the counter and in the sink, filled garbage sacks left, nail polish spill on the bathroom floor, more people staying than claimed...I LEAVE REVIEWS and I also call Air BnB to Tell Them what happened so they can make a note on the guests file. I take the hit on the bad experience (yes) so other hosts don't /might not, have to! I also respond to less than perfect reviews explaining our side of what happened and it even helps to post pictures because we all know that a picture is a thousand words!

[Jathyia0]

This is engorgement for my recent experience as a host.  Thank you for this !

[Verron0]

I have decided to opt out of the drama with reviews as well.  I will not leave bad reviews.  ONLY good ones or NONE.

[Jathyia0]

I will consider this from now on . However how do you handle guests reviews that are negatively exaggerated ?

[Diane1084]

Yes Airbnb only cares about their income and sides the easy way weather guest or host.  I have been screwed both sides.  I had a reservation cancelled because of COVID and did not receive my refund but yet the reservations I had as a Host was cancelled.  So I guess they just keep  of our money.  Also I realized if you want to claim an extra bed just list an air mattress as a bed.    Are you kidding me?