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ID verification

Wednesday
Anesu1
Level 1
Wednesday

ID verification

I am stuck verifying my profile, I have uploaded my Zimbabwean National ID countless times as well as taking the selfie in different areas with good lighting however I am still getting a response written,"looks like we don't support the type of ID you added".kindly help,I risk losing my reservation 

Wednesday
2 Replies 2
Wednesday
Joan2709
Top Contributor
Wednesday

@Anesu1 

What did Airbnb say when you contacted them? 

 

ID Verification

https://www.airbnb.com/help/article/1237#idv-troubleshoot-tips

 

 

Wednesday
5 hours ago
Elisa
Community Manager
Community Manager
5 hours ago

Hi @Anesu1 😊, 

I’m sorry to hear about this issue.

 

Were you able to resolve it?

 

Please don’t hesitate to let us know!

 

Warm regards, 🌻

 

 

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Please follow the Community Guidelines //Merci de jeter un oeil aux Principes du Community Center
5 hours ago
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