If a guest cancels a reservation, does that effect Superhost status?

[Gabby84]

Hi! I had a guest cancel a reservation. I wanted to confirm that their cancellation, won’t affect my Superhost status. 

Her reservation wasn’t until March so she still had free cancellation. Just wanted to make sure my Superhost won’t be penalized for that.

thank you!

Gabby

[Mike-And-Jane0]

@Gabby84 No it won't. You can keep an eye on your superhost stats in insights - quality - superhost

[Paula · Accepted solution]

Hello @Gabby84,

Building on Mike's comment, I am sharing the terms and conditions of the >>Superhost program here, where you can find the reasons that can affect your Superhost status.

I hope this helps.

[Alicia753]

@Gabby84 As long as you are not the one processing the cancellation on behalf of your guest, you don't need to worry about a guest's cancellation, it won't affect your Superhost status. The Superhost program evaluates hosts based on several criteria, but guest cancellations do not negatively impact your status. Hope this helps!