@Victoria0 Hi.. listen, i totally agree, some are just bloody diva's and for sure put thumps down and say X sadly did not read my listing of self service at breakfast time and along wth issues with verification as a new airbnb guest appeared unhappy and stated so. I feel x would be better suited to hotel in the future where standard catering and booking proceedures apply.
Victoria i do self service and when they come in and i show them around i always say Table is laid and as listed it is self service then show them everything they need. Those who did not read, do the poker face because at that point they know it was for them to read clearly.. All my guests have been super ok with self service and most have even washed their dishes after happily. One or two guys both high level indian doctors were very used to being served and one said to me "oh i have servants who do this for me".. i replied "well have you brought them with you or you will go hungry" i said in my usual jokey manner and we both had a laugh.. He was cool about it and he was and left great review.
No one wants arrogant, sulking, rude, not friendly people in our homes that we have to share, it is a horrid situation.. So we all want to be vary of these guests.. I just had one i didnt gel with too, its human nature. wait until you see she has posted her feedback then send post yours.. if she puts ok things about you/home dont feel guilty as you have a right to your opinion and i suspect you are spot on.
lastly when i first booked on to airbnb as a guest before i hosted, it was a complete and utter nightmare getting my verification done.. i was pulling my hair out and took me hours to find a way to talk to airbnb.. The host i was trying to book with did not help me one bit to sort. But i did not hold the verification against her, i blamed the process and maybe my computer skills.. Aparently some sites like airbnb run on certain programmes etc best cookies etc, not sure... My first host was not the most open or friendly to me but i wasnt rude or cross with her about the verification process!..
Mala x