Issue with updating access codes in the Airbnb app's check-in method section after the latest update. Anyone else?

[Ed175]

Issue with Updating Access Codes in Airbnb App – Anyone Else

Hey everyone,

I’m having trouble updating the access codes in the Check-in Method section of the Airbnb hosting app. No matter what I do, the system won’t save the new codes—or any new information in that section at all.

I’ve tried:

Updating on both my phone and computer

Uninstalling and reinstalling the app multiple times

Logging out and back in on my PC

Clearing cookies and cache on my browser

Despite all of this, the problem persists. This is really frustrating because I always update codes remotely after checkout, and I haven’t been able to do so since yesterday.

Has anyone else experienced this issue? If so, how did you resolve it? Any insights would be greatly appreciated!

Thanks in advance!

[Joan2709]

@Ed175 

Can you clarify what you mean about "codes"? Are you talking about the lock codes for a connected lock on Airbnb in the Arrival Guide? If so, aren't they automatically assigned by Airbnb?

If the lock is not connected through Airbnb and you change codes for each guest manually in a phone app for the lock, most hosts only put how the guest should enter their code and use the lock (don't provide the actual code in this section) and state they will receive their code one day prior to (or day of arrival) via an Airbnb message:

[Ed175]

I use a different system; my smart locks are a different brand. However, none of the information on that checking method section is currently saved. If you or anyone makes any changes to the text or message, nothing is saved after pressing the "save" button. You can try it on your end and let me know. It's an Airbnb glitch I discovered.

[Cath5671]

I’m also having the same issue. Can’t save any check in instructions on the app or the website.