Hello,
Due to issues with pet damage and Airbnb not paying for damage (and the realization that the "deposit" isnt actually a deposit), we have put a mandatory pet deposit in place. We charge guests a cleaning fee for their pets plus a refundable $100 damage deposit.
It seems like every single time I bill out the pet fees, the guests message back and have issues figuring out how to pay the fee. They say the link in their email just leads them to a page that says "reply" and doesnt give them the option to pay. I have had the same complaint about 75% of the time. Since I have never received the email, I have no idea what the issue is.
Does anyone have insight on what the problem is and why my guests cant figure this out? I would like to be able to tell them very simply how to handle the payment.
Thanks