They've just left me hanging. The initial chat responder couldn't help and said she would refer higher up. I wrote back that it was midnight my time and I was going to bed and would respond next day. Response from another person who texted he could not reach me (obviously ignored my message that i would be incommunicado overnight). And now. . . no response to further queries. Frustrating because I am leaving on my trip in 24 hours. . .