Hello!
Hoping for some guidance. New host here - about 1 month to be exact. I have a unique situation. Our property and surrounding area were spared from Hurricane Helene though parts of nearby Asheville were flooded.
A client, who I've been keeping in close contact with since the storms regarding travel routes, power outages, etc. has just requested to cancel their planned stay starting tomorrow. Background: she and husband were to attend a wedding scheduled for the following weekend in a nearby (unaffected) mountain town. They found out today that the wedding has been canceled and they no longer wish to travel.
Guest is asking to invoke the Major Disasterous Events policy, though it clearly doesn't apply. My cancellation policy is 7 days.
Travel to/from my area is unimpeded and I cannot re- rent my unit on such short notice. This is also our busiest time of year and we count on this revenue to get through the winter months.
I don't want to risk a bad review if we don't refund them. Should I decline the refund? Is offering a credit for future booking an option?
Thanks,
Julie