Hi All. Sorry but I couldn't respond as Airbnb went from suspending my account to canceling my account and all my bookings so I was unable to log in at all. Not as a host or a guest. I want to give an update while I can.
After 2 weeks I have still not had a phone call from anyone to explain the situation. Instead I have had several emails stating "We’ve given your case and its details careful consideration. At this time, we won’t be able to restore your account or offer you additional support on this matter." from my open multiple tickets. Nobody has responded to my original message regarding removing the guests review and my disagreement of allowing him to leave early based on a lie.
I don't have the strength in me now to tackle this any further. However, I did want to write a warning to all other hosts who have their account suspended due to a guest review, even if it is completely fictional.
If this happens to you. I strongly recommend taking screenshots of all your bookings and most importantly contact details for all your guests. This way if Airbnb do arbitrarily cancel your bookings and account you can contact your guests and explain the story and offer for them to book with you on whatever new platform you decide to host on. Luckily I had the foresight to do this for some of my guest bookings. I should add everyone I contacted rebooked with me and were horrified by my situation and my treatment. Anyone who has had any dealings with me would know that this is a blatant lie.
I finally received an email from the appeals team yesterday. They continue to treat me as if I have done something wrong. I am the victim! I was required to read and agree to the Airbnb standards before I could progress to the next level. Today I received the following email "Thank you for completing that part of the process. The second part is to update your listing. I have given you limited access to your account in order to do so"
I just want to reiterate that I DO NOT have any hidden cameras or listening devices in my listing. I have 1 camera in very clear sight in the garage. In addition, I have not only mentioned this in all the required places in my listing but I also took the additional step of adding it to my house rules where I stated that there is a camera in the garage and that you agree not to move it or switch is off. I had gone beyond what is required by Airbnb.
I have 48hrs to update my booking or my Airbnb account will be removed.
At this stage I just want 2 things
1. To warn others of my situation so that it doesn't happen to them and if it does that they are prepared adequately.
2. Someone from Airbnb to speak to me, apologise and set up my account as it was prior to the guests stay.
I have little hope that the 2nd will happen unless I either go to the media or take legal action which, at this stage, I don't have the emotional resilience to do despite the toll this has had on me and the huge loss of income. I will be putting a complaint in to Fair trade for making this decision without natural justice.
I do however, think that I whilst I cant prevent this happening to anyone else and I can educate other hosts on what to do in this situation.
My Airbnb account will be removed in 48hrs so I apologise but I will not be able to respond to any further messages. Thanks for all the comments supporting me. I really hope that this post helps others.
All the best. If you want to find me I'll be on Stayz