Listin banned from airbnb

[Aldo1425]

Hello everyone, I recently had a guest who left me a one-star review because I caught his attention for having very loud music late at night. So Airbnb decided to remove my ad. I explained the reason for the poor rating and they still decided that it was not a sufficient reason to revoke their decision. I am desperate and I find myself desolate and unprotected. I have been a host for 8 years. I have 115 5-star reviews and because of a malicious guest they will remove my Airbnb listing. The customer support responses are repetitive and robotic, you cannot have a coherent conversation with someone. Has anyone had a similar case and how did they fix it? Greetings

[Bhumika]

Hi @Aldo1425 ! I am so sorry to hear about your listing. Have you reached out to the Support team again?

I wanted to share an article that may shed some light on what happens if listing is suspended or removed under ground rules for Hosts? Hope it gives some idea into this situation!

[Helen3]

Unfortunately Airbnb have a completely unfair and ridiculous policy of suspending host listings on the say so of false guest complaints without bothering to check the facts of the situation.

If the only thing that happened here is that you complained about late night noise Airbnb had no reason to suspend you.

If the guest left you a retaliatory review you should be able to get it removed however it depends on the rep you get when you call in.

Sadly this community is littered with complaints from hosts who have their listings.

suspended based on false guest accusations for which there is no proof @Aldo1425 

One note @Aldo1425  I can't see the review you mention  however you have what Airbnb considers low ratings so it would be a good idea to analyse your guest complaints for examples difficulties with finding the location comes up quite a few times - what have you done to make this easier for guests?

@Bhumika  there have now been hundreds of examples of customer services suspending hosts without notice or explanation on the say so of false safety complaints of guests for which they provide no proof. When is Airbnb going to be a halt to this policy which is against their T&Cs.

[Mustaq5]

Hello,

I'm sorry to hear about your situation, and it must be incredibly frustrating for you, especially after being a host for 8 years with such a positive track record. It's disheartening when a single incident can lead to such severe consequences.

While I can't offer a guaranteed solution, it might be worth trying a few steps to address this. First, ensure that you've provided Airbnb with all relevant information about the incident, including any evidence you might have, such as communication with the guest or any measures you took to address the noise issue.

Additionally, consider reaching out to Airbnb through different channels, such as social media or their community forums, to bring attention to your case. Sometimes, a public platform can prompt a more personalized response.

Lastly, you might want to emphasize your long-standing positive hosting history, showcasing the numerous 5-star reviews you've received over the years. It could help reinforce your dedication as a responsible host and illustrate that the recent incident is an isolated one.

I hope this helps, and I genuinely wish you the best in resolving this matter. Don't lose hope, and hopefully, Airbnb will reconsider their decision.

Best regards,
William