Long stay guests left early….

[Linda4964]

Guests booked for a 30 days and reserved 4 months in advance, with a non refundable policy. They are sweet and followed all rules. I would like to know how and if it’s even possible—to reopen my calendar for the last 10 days left. Thanks everyone for any insightful feedback 

[Mike-And-Jane0 · Accepted solution]

@Linda4964 the guest will have to send you a change request and, if agreed, it will open up your calendar. Not sure what the system will generate (if anything) as a refund. I would aim for zero refund but offer the guest a full refund for any days that are re sold.

[Elisa]

Hi @Mike-And-Jane0 😊, 

Thank you for helping our host.

Do you think she can ask them directly to change the booking?

[Mike-And-Jane0]

@Linda4964 You can also initiate a change BUT it may be dealt with as a cancellation by Airbnb. Far better to message and/or talk to the guest and get them to do so.

cc @Elisa 

[Elisa]

Thank you @Mike-And-Jane0 for explaining this, it's really helpful. 😊

@Linda4964 What did you decide to do with this guest? 

We're looking forward to hearing from you!