Looking for suggestions to decline extension to a guest

[Dev4]

Dear Hosts, 

I list a communal home on Airbnb, where each room is rented to different guests and all the guests share the kitchen and common areas. Guests usually stay for a month or more. I have a guest (say Sam, not a real person) who has been staying for more than a month and has requested for an extension for up to 3 months. However, couple of other guests have left the home as they are not very comfortable with Sam when it comes to using kitchen and washroom.

Any suggestions on what is the best way to explain Sam why you cannot extend beyond their current stay? 

Thanks in advance for your responses,

Dev

[Dev4]

@Sarah977 

The frequency of the cleaning is not set in stone. Winter is a slow time, so things are not very busy. Plus we have a long-term guest who takes care of day-to-day house keeping. 

I am co-host on multiple listings, so they may not appear on my profile. 

Thanks for checking. 

[Helen3]

Really you should be going in daily/twice daily to help maintain communal areas. @Dev4 

All guests sign  up hopefully to quiet time rules in your shared listing. 

It is not a 'cultural thing' to get up early its normally because people work/study/ have activities they need to be up for. If the guest being complained about is you doing this in line with your house rules then he isn't doing anything wrong as long as he's keeping noise to a minimum. 

I would be really worried if two guests left because of the behaviour of another and I had not been able to resolve things, so the guests could stay. 

[Sarah977]

@Dev4  In the communal house situation you have, it is up to you, as the host, to make sure that all the guests are respecting each other and the communal spaces. If they fail to do that, you should tell them your listing and their living habits are not a good fit and they should look for alternate accommodation. It is also your job as a host to maintain the communal areas in a clean state, even if that means you have to go in and tidy up and clean 3 times a day. 

I suggest you try to do these things going forward, so you can avoid this situation in the future.

It seems odd that you are concerned with a bad review from this guest, but not from other guests who left because of him.

[Ute42]

.

@Sarah977 

I just found out that 1 kudo is the maximum I can assign to Your post.

[Sandra126]

I gave her one from you, @Ute42 

[Dev4]

@Sarah977 

Thanks Sarah for the response. I am not that concerned about the review because what the guests writes is out of my control. 

You have raised a good point about "living habits not a good fit for the listing". 

[Sarah977]

@Sandra126 @Ute42  Thanks guys. In one way, I appreciate the thumbs up, just because it helps to know that other hosts agree. But in another way, it's a drag- I get PMs from new hosts, thinking I'm some kind of expert, just because I'm up at the top of the contributors list, asking me questions I don't know the answer to. I have to tell them  I'm just another host, like them, no expert, and that they should post their question on the general forums, where they'll get a range of answers, some much more knowledgable about many aspects of the platform than me.

[Sandra126]

Just a way of showing you I appreciate your time and effort. And to show I'm still around, even if not very much these days.