We hosted a mother and her two grown daughters last weekend. When they left, we noticed that four plastic cups were missing. I know four plastic cups sounds petty, but bare with me ....
All of our cups (wine, coffee, plastic tumblers and drinking glasses) are personalized with the logo of our property. Personalized products are affordable, when bought in bulk. But we are a small operation and only order in small quantities, so the cost per item is very high. A plastic tumbler that might cost 60 cents if bought by the thousands costs us around $3 per piece.
Some guests in the past have asked if they could buy them as souvenir. In which case, we almost always say, "just take them." But the fact that these ladies took them without asking is really bothering me.
In addition to this, they broke a set of expensive darts. Instead of telling us about it, they just left a cheap plastic set in its place. A set that we won't use because it's cheap .. and we try to provide quality things to our guests. Had they copped up to breaking them, I really wouldn't have cared ... that is really just a cost of doing business. But they didn't say a word ... just broke the darts and took to cups without a word. Who does that?
Both of these factors combined are really eating at me because now their review is due. I am not sure how to handle it. I don't want to look petty over a few plastic cups but I also don't want them to think this is behavior is ok. Any input from the community would be greatly appreciated. Thanks!