Month long guest hasnt checked in - Been 4 days now

[Michael5085]

We had a last minute guest book a month long stay.  We have no "in person" checkin and remotely programmed door lock keypads.    We have sent the guest all the check-in instructions and keypad code for the doors.

Its been 4 days since his check in day and I have not heard anything from the guest, so check the door lock logs and see that the guest has not ever unlocked the door.

I sent the guest a message asking how their stay is going and if they needed anything to make their stay more enjoyable and have not heard anything back. 

Do I need to do anything else? 

[Mike-And-Jane0]

@Michael5085 have Airbnb released the payment to you? If not there may be a problem with their payment and they may have actually been cancelled without telling you!

I would definitely call Airbnb to see they have paid

[Michael5085]

Their reservation shows that its not cancelled and the payout is scheduled 

[Alexandra316]

@Michael5085I would give the guest a call, personally. If you still can't get them, I would consider calling Airbnb and having them try to contact the guest. My fear would be that they get in contact with Airbnb later, say they never checked in, and Airbnb refunds them in full. 

[Linda108]

I don't see a listing, @Michael5085 .  I can see glowing reviews about you as a guest, but nothing about a listing.  Did you use another platform or are you a co-host?

[Michael5085]

Update:  Guest shows up on the end of 4th day and doesnt ask for refund or discount on the unused days....weird?

[Huma0]

@Michael5085 

Yes, pretty weird, but these things happen sometimes. There's nought so strange as folk...

I only had one total 'no show'. The girl stopped responding to messages and never showed up for check in (I was waiting here for her at the agreed time). I tried calling, I tried every contact method, nothing. Then I called Airbnb and they tried in vain to contact her. To this day, I have no idea what happened to her and I hope she was okay but Airbnb told me I would get paid, which I did, and the guest never contacted me for a refund. It was a short stay so maybe she felt there was no point responding if she was going to lose her money anyway.

A closer situation I had to yours was a guest staying for 6-7 weeks. She did arrive for check in (with an insane amount of stuff), but then said she was staying at a friend's that night and disappeared for a week. I could not get hold of her at all and began to get worried that something had happened to her or she just wasn't happy with the listing (I told her she could not store all of that stuff at my house - it really was a removal truck load). Anyway, in the end, turns out she was fine but just couldn't be bothered to respond to me until I messaged saying I was going to contact Airbnb about it. 

This guest turned out to be a total nightmare. I hope your guest turns out to be okay. There are a lot of good guests who are just not that great at communication and I can see that if you have self check in, they think maybe it's no big deal when they come and go. However, communication this bad is a bit of a red flag...